Service Agreement
By calling Statesboro Car Keys to dispatch service, you agree to these terms. The work scope is confirmed on the phone before work begins. Payment is due upon completion of service.
Proof of Ownership
Before performing any key replacement, programming, or lock service on a vehicle, we require proof of ownership. A valid government-issued photo ID (driver's license) matching the registration or vehicle title is sufficient. We reserve the right to decline service if ownership cannot be verified.
Warranty
All keys and fobs we provide are warranted against manufacturing defects for 90 days from the date of service. This warranty does not cover physical damage, water damage, dead batteries (which are user-replaceable), or modifications made after our work.
Service Cancellation
If you cancel a dispatched visit after we have departed but before we arrive, a small dispatch charge may apply. We will always communicate this before charging.
Limitation of Liability
Our liability is limited to the value of the service performed. We are not responsible for incidental or consequential damages.
Governing Law
These terms are governed by the laws of the State of Georgia.
Contact
Questions about these terms? Call (912) 209-6131.
What customers should expect on a mobile dispatch
Mobile dispatch follows a consistent sequence. The technician arrives with the correct equipment for the work confirmed on the phone, verifies customer identification against the vehicle paperwork, performs the work, runs the verification cycle, and collects payment on completion. There are no add-on charges after arrival except for legitimate add-ons explained and confirmed in advance, such as replacing a worn ignition cylinder discovered during inspection.
When to call before the situation becomes an emergency
Spare key service is the single most useful preventive step for any vehicle owner. With a working key as the programmer's authentication seed, a spare is a short on-site job. Without any working key, the programmer must first read the immobilizer PIN from the vehicle, which adds time and complexity. The same working key result in both cases, achieved through a longer process when starting from zero.
What to have ready when you call
- Vehicle year, make, model, and trim.
- 17-character VIN. Dashboard at the windshield base or door jamb sticker.
- FCC ID printed on the back of any existing fob.
- Proof of ownership: driver's license matching the vehicle registration, or the title document.
- Your exact location and a callback number.
Related resources
- vehicle makes and models index
- key types guide
- FCC ID database
- dealer vs mobile car key service
- VIN-based key replacement
Service workflow expectations
Service visits begin with a phone conversation in which the customer provides the vehicle year, make, model, trim, the 17 character VIN, the FCC ID on any existing fob, the location of the vehicle, and a callback number. The technician confirms equipment fit and confirms the work scope based on the information given. The customer agrees to the work before the technician dispatches. On site, the technician verifies the customer's identification against the vehicle paperwork before any work begins. The work is performed and verified, then payment is collected.
Vehicle ownership documentation
Acceptable proof of ownership includes a current driver's license that matches the name on the vehicle registration on file with the appropriate state department of motor vehicles, the original vehicle title with the customer's name as registered owner, a notarized bill of sale combined with the previous title showing a valid release of ownership, a letter on company letterhead authorizing the work for company owned vehicles, or probate paperwork for vehicles acquired through inheritance. The technician retains the right to decline service when ownership cannot be reasonably verified.
Customer responsibilities
The customer is responsible for providing accurate vehicle information, providing valid identification, providing access to the vehicle, ensuring the vehicle's electrical system is in a state that supports diagnostic communication (a vehicle with a fully discharged battery may require a jump start before key programming can proceed), and remitting payment on completion of the work.
Customer cancellation
A customer who arranges a dispatch and then cancels before the technician arrives may be charged a small dispatch amount, particularly when the technician has already departed the base. The applicable dispatch amount, if any, is confirmed on the phone before the technician leaves so the customer can make an informed decision.
Service area limits
The service area is structured around the Statesboro dispatch base. Outer county dispatches take longer than in town dispatches; the actual response time is confirmed on the phone at the moment of dispatch. Areas outside the documented service area are sometimes reachable with extended response times and adjusted terms; these calls are evaluated case by case.
Acceptance of these terms
By arranging service through this business, the customer accepts these terms as the contractual basis for the work. Subsequent dispatches by the same customer are governed by the version of the terms in effect at the time of each dispatch.
Severability
If any provision of these terms is determined to be unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect. The unenforceable provision is severed without affecting the rest of the terms.
Entire agreement
These terms together with any work scope agreed on the phone before dispatch constitute the entire agreement between the customer and the service provider for the specific dispatch. Side agreements not documented in this written form are not binding. Any modification to these terms for a specific dispatch must be documented in writing and agreed by both parties before the technician arrives.
Indemnification
The customer agrees to indemnify the service provider against claims arising from misrepresentation of vehicle ownership, intentional damage to the vehicle by the customer that is then attributed to the service, or any other situation in which the customer's actions or representations cause loss to the service provider. This provision does not affect the customer's right to pursue legitimate claims relating to the work performed.
Notice and acknowledgement
The technician on site may ask the customer to acknowledge the work scope verbally before the work begins. This step is the practical implementation of the agreement and does not modify the written terms above. The verbal acknowledgement is the customer's confirmation that the documented scope and terms apply to the specific dispatch.